Frequently Asked Questions

Explore our most commonly asked questions below.

General Concerns

Browse our treatments, add your preferred service to cart, and proceed to checkout. You can pay via GCash, credit/debit card, or at the clinic.

Yes. Once payment is completed, you’ll receive an email confirmation with your order number and details. This serves as your order record, which you can present at the clinic when you avail your treatment. You’ll also have access to your purchase history anytime by logging in to your account.

During checkout, you may select your initial preferred appointment date. Our team will contact you to confirm your schedule and assist with any changes if needed. Please note this is a tentative date subject to availability.

Yes. You may reschedule at least 24 hours before your confirmed appointment by contacting our clinic directly. Missed appointments or late cancellations may result in forfeiture of your session.

Each treatment purchased will be recorded in our system as part of your order. When you avail a treatment, our clinic staff will update the record as “Availed.” You may request a copy of your updated record or receipt at the clinic.

Treatments are non-refundable once used. Refunds will only be considered if a treatment cannot be performed due to clinic or practitioner limitations.

Results may vary depending on each individual’s skin type, condition, and response. Our practitioners will always assess your suitability before starting any treatment.

For any questions about orders, bookings, or treatments, you can reach us via:
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